At Modbarn (“we,” “us,” or “our”), accessible through modbarn.store, we strive to deliver complete satisfaction with every purchase. This Return & Refund Policy outlines our official procedures, terms, and guidelines for returns, refunds, item exchanges, and order cancellations for all customers within the United States.

1. 60-Day Return Policy

We offer a 60-day return policy, giving you 60 calendar days from the date your package is delivered to submit a return request.

To qualify for a return:

• The item must be in brand-new, unworn, unused, and unwashed condition.

• The item must remain in its original packaging with all original product tags, labels, manuals, and accessories attached.

• A valid proof of purchase (such as your order number or order confirmation email) must be provided.

Please note: Items sent back to us without prior authorization and approval will not be accepted or processed.

2. Return Process & Shipping Fees

To start a return request, please contact our support team at support@modbarn.store or call us at +1 (213) 606-1895. Once approved, we will send you detailed return instructions along with your Return Merchandise Authorization (RMA).

Return Shipping Fee Breakdown:

• Damaged, Defective, or Incorrect Items (Store Error): If you received a defective item, an item damaged in transit, or an incorrect item sent by us, Modbarn will provide a prepaid return shipping label at $0 cost to you.

• Customer Preference / Change of Mind: If you are returning an item due to a change of mind, personal preference, or selecting the incorrect size/color, the customer is responsible for purchasing the return shipping label.

3. Damaged, Defective, or Incorrect Products

Please inspect your shipment as soon as it arrives. If your product is damaged, defective, or incorrect upon delivery:

1. Contact us within 48 hours of delivery.
2. Email support@modbarn.store with your order number and clear photos or videos showing the issue and the packaging.
3. Our team will review your report promptly and arrange a free replacement or a complete refund.

4. Restocking Fees

We do not charge any hidden fees, administrative costs, or penalties for processed returns.

• Restocking Fee: $0.00

5. Product Exchanges

We only replace items directly if they arrive damaged, defective, or incorrect. If you want to exchange a non-defective product for a different size, color, or variant, please submit a return request for the original item and place a new order on modbarn.store once your return is processed.

6. Refund Process & Timelines

When your returned item reaches our facility, it will be inspected by our quality control team:

• Inspection Window: Within 2 business days of receipt.

• Refund Approval & Issuance: Once approved, your refund will be automatically processed back to your original payment method within 48 hours (2 business days).

• Bank Posting Time: Please allow 5 to 10 business days for your credit card issuer or bank to post the refunded amount to your account balance.

7. Order Cancellations & Promotional Codes

• Cancellations: You may request to cancel your order within 24 hours of purchase, provided the item has not yet been dispatched. Once an order is processed or handed over to the courier, it cannot be canceled mid-transit and must be handled under our standard 60-day return procedure.

• Promotional Codes: Discount codes cannot be retroactively applied to an order after checkout is completed.

8. Contact Information

If you have any questions regarding returns or refunds, please reach out directly to our customer support:

Email: support@modbarn.store

Phone: +1 (213) 606-1895

Address: 17366 Pinedale Ave, Fontana, CA 92335, United States